During my lunch break on Wednesday, I was browsing through my Facebook feed, texting a friend, and emailing some final details about the Creative Economy Alderman debate that was to take place that evening. I realized that the text I was typing, the email I was sending, and the Facebook post I was responding to were all to the same person. I then sent him another text message stating, “Kind of sad that I just emailed you, am texting you, and we’re posting to each other on Facebook. Add a phone call and a tweet, and this would really be crazy.” I am sure many of you reading this already think that this is crazy, but I was using these mediums wearing three different hats, if you will, and conveying very different messages. This still may seem a little intense, but we need to take a step back and think about how these mediums are best used.
In this scenario, I was using Facebook to share an online article with my friend, texting to talk personally about a pressing issue, and emailing to talk “official business” and pass on some documents. I therefore was using all of these mediums for different reasons. If I tweeted to him and called him, the tweet would have been something relevant (reposting a tweet or article I thought he would find interesting, for example, or commenting on a personal joke, perhaps) and a phone call would have been in a desperate “I need to talk to you right now!” panic. All of the modes of communication certainly have their different and intended purposes, but how do you not go into medium overload?
I don’t know that I can answer that question from a personal standpoint. From a business standpoint, I think it is pretty straightforward. You have to think about who your audience is and how they are using these different mediums, if they are, which will then instruct you on how to best use them.
I went to Google Ad Planner and looked up the demographics for the people that land on either Facebook.com or Twitter.com (see below).
Demographics of Facebook.com.
Demographics from Twitter.com.
This is all well and good, but a lot of people don’t ever need to log in, either because they mainly use one site or the other on their phone and therefore don’t visit the home page of the site, or their computer remembers their log in and keeps it current. However, Google Ad Planner is a great tool; you should certainly check it out when you plan to buy ads online.
Using a social media communications dashboard, like Hootsuite (which I use) allows you to get demographic information from your different social media sites at once. Different insights from Hootsuite or the individual site allow you to even see the best time to post information on your pages. Knowing which tools are best for you to use takes research and time. You need to know your market and where your competitors are, as well. You also need to keep in mind that this information changes all of the time. For example, I can not find any more recent information on the average age of the Facebook user than from 2010 when it was 38. Of course, I could do some mathematical equations based on the percentages on the graphics above, but I am not a math wiz; I am a social media wiz.
My point being is that each mode of communication that you use and is available to you has a different purpose. The way that you use these mediums, as well, can vary from business to business or person to person. You need to build all modes of communication into your marketing plan; including everything from more traditional mailers and phone-a-thons, to social media and email blasts. And although there are more methods of communication and interaction now, please don’t go into media overload. Study your demographics and who your target customer is. Find out where they are and place your self in front of them not only on social media platforms, but on websites they frequent, other businesses they are patrons of, and the public transportation they use. By knowing who your customer is and how they use their free time and work time, you will be able to reach them more effectively and efficiently.
Before I go, in my research today, I found this great graphic from Advertising Age online. It delves into the demographics even further.